![]() You have general knowledge of web technologies and related tools.You have working knowledge of at least one programming language. ![]() You have strong communication skills and can work with both technical and non-technical audiences.You have strong analytical, debugging, and problem-solving skills.You have experience in a customer facing, technical roles.You are deeply passionate about customer experience and making life simpler with technology.You have at least 4 years of experience working in Technical Support or a similar fast-paced and highly technical environment.We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. With over 700 million registered users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. Team DescriptionĪt Dropbox, we aim to put the customer at the center of everything we do. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.ĭropbox is making the dream of a fulfilling and seamless work life a reality. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. This is possible, and Dropbox is connecting the dots. Wouldn’t it be great if our working environment-and the tools we use-were designed with people’s actual needs in mind? Imagine if every minute at work were well spent-if we could focus and spend our time on the things that matter. The words shared by our founders at the start of Dropbox still ring true today. We’re looking for innovative talent to join us on our journey. Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. ![]()
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